Privacy Policy

This Privacy Policy explains how Smash Studios ("Smash Studios," "we," "us," or "our") collects, uses, and shares information when you visit smashstudios.gg (the "Site"), browse or buy from our shop, or otherwise interact with us. By using the Site, you agree to the practices described below.

1. Who we are

Smash Studios is a full-service media studio for live events and esports, providing broadcast production, photo and video capture, design, and in-house merchandise. For any privacy question, contact us at info@smashstudios.gg.

2. Information we collect

Information you provide

• Contact & booking details — your name, email address, organization, and message when you reach out through our contact form, email, or booking links.
• Order information — when you purchase merch, our checkout is processed by Shopify. You provide your name, shipping and billing address, email, and payment details directly to Shopify.

Information collected automatically

• Usage & device data — pages viewed, referring links, approximate location, browser type, device type, and similar analytics data.
• Cookies & similar technologies — small files used to run the Site, remember your cart, and measure traffic. See Section 5.

3. How we use your information

• Respond to inquiries, booking requests, and partnership or sponsorship questions.
• Process, fulfill, and support merch orders placed through our shop.
• Operate, maintain, secure, and improve the Site and our services.
• Understand how the Site is used through aggregated analytics.
• Comply with legal obligations and enforce our terms.

4. Analytics

We use Google Analytics 4, a service provided by Google LLC, to understand how visitors use the Site. Google Analytics sets cookies and collects information such as pages visited, time on site, and general location, which helps us improve our content. This data is aggregated and is not used to personally identify you. You can learn more in Google's Privacy Policy, and you can opt out site-wide with the Google Analytics Opt-out Browser Add-on.

5. Cookies

Cookies and similar technologies keep the Site working (for example, remembering items in your cart) and help us measure traffic. You can control or delete cookies through your browser settings; disabling some cookies may affect how parts of the Site function. Shopify also sets cookies that are necessary for checkout and fraud prevention.

6. Shop & payments (Shopify)

Our online shop and checkout are powered by Shopify. When you make a purchase, your order and payment information is collected and processed by Shopify in accordance with Shopify's Privacy Policy. We receive order details needed to fulfill and support your purchase, but we do not store full payment card numbers on our servers.

7. How we share information

We do not sell your personal information. We share information only with:

• Service providers — such as Shopify (commerce), Google (analytics), our hosting provider, and shipping/fulfillment partners, who process data on our behalf.
• Legal & safety — when required by law, to enforce our terms, or to protect the rights, property, or safety of Smash Studios, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice where required.

8. Data retention

We keep personal information only as long as needed for the purposes described in this policy — for example, to fulfill orders, respond to inquiries, meet legal and accounting requirements, and resolve disputes — after which it is deleted or anonymized.

9. Your rights

Depending on where you live (including under the GDPR and the CCPA/CPRA), you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. To exercise any of these rights, email us at info@smashstudios.gg. We will respond as required by applicable law and will not discriminate against you for exercising your rights.

10. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

11. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

12. International visitors

We operate from the United States, and our service providers may process information in the U.S. and other countries. By using the Site, you understand your information may be transferred to and processed in jurisdictions with different data-protection laws than your own.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may be highlighted on the Site.

14. Contact us

Questions about this policy or your information? Email info@smashstudios.gg and we'll be happy to help.